You now just have to convince your family members to get the app installed…You can get the TeamViewer QuickSupport app from the Google Play Store, alongside the TeamViewer Universal Add-on. Hopefully, this will make providing tech support a bit easier. ![]() Any device running Android 7.0 should now be able to install the Universal Add-on, therefore allowing you to control the entire UI without needing the device in hand. Some Android smartphones would allow you to do screen-sharing with the TeamViewer QuickSupport app, which was fine but not quite as intuitive if you needed to provide advice or resolve an issue. You’ll also need a supported device from one of the following manufacturers to get started: With COVID-19 making contact that bit more precarious, TeamViewer QuickSupport has potentially got a whole lot more useful. It also might be useful for businesses with an IT department that needs to provide remote support to employees and in-the-field staff. If you have problems installing Quick Assist, here are some steps to try to get it installed and working properly. ![]() Now, this might be ideal if you have elderly relatives that might not be confident using their smartphone and regularly get stuck in menus or applications. Windows 11 Windows 10 Do you need some help installing Quick Assist For the best experience, download and install the new version of the Quick Assist app from Microsoft Store. When I follow it, this page is presented: When I follow the link, I can see the app on Google Play. In the Application Name field, enter teamviewer. In the Admin Portal, go to Apps > App Catalog. Looks like this: I have my mail in the list of testers and shared myself a link. This section explains how to deploy the TeamViewer QuickSupport app to Android devices managed by Ivanti EPMM. ![]() Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. Atm the testing method is set to Closed Beta Testing and we have a list of users to test it. The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android.
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